Warranty

For ultimate piece of mind, all Ultimate Toy Haulers come with a 24 month manufacturer warranty. The warranty period commences from the date of purchase.

Warranty Overview

Warranty is only covered for the original purchaser of the Toy Hauler and begins from the date of purchase.

If at any time during the period of cover your Toy Hauler has a proven defect in either workmanship or materials, at its sole discretion, Ultimate Toy Haulers will repair or replace the defective part of the Toy Hauler. Ultimate Toy Haulers is under no obligation for warranty purposes to install the exact same components and may instead supply or install similar components of the similar quality.

In the event that the Toy Hauler is taken to the manufacturer or repairer, it is the owners responsibility to cover all travel costs to and from the manufacturer or repair centre. This warranty does not cover reimbursement of accommodation costs, travel costs, towing costs, fuel, food, beverage, income loss, insurance or registration or any other cost incurred during travel to the manufacturer or repairer.

Inclusions

Covers workmanship and materials against defects
Chassis- Refer to chassis manufacturers warranty
Suspension- Refer to suspension manufacturers warranty

Exclusions

Repairs that have been carried out by unauthorised repairers
Damage that has occurred due to modifications or alterations by an unauthorised person or repairer
General wear and tear to the aesthetics and graphics of the Toy Hauler including normal deterioration due to weather and UV exposure
General wear and tear including, rust or surface imperfections, surface rust to the chassis, wheel alignment to chassis, brake ware, tyres, paint deterioration, light bulbs and reflectors
Damage caused by vermin or pests
Damage or faults caused by an accident, impact, storm, stone strike, hail, windstorm, lightning, fire, or similar unusual environmental conditions
Towing vehicle defects
Improper use or maintenance of batteries
Overloading of the Toy Hauler and or excess towing weight
Damage or theft
Stabilisers- Stabilisers are not designed to be used for anything other than stabilising the Toy Hauler. They are not to be used for levelling the Toy Hauler and are not to be used for loading and or unloading anything into or out of the Toy Hauler

Damage to equipment- Ultimate Toy Haulers takes no responsibility for any damage caused to equipment and or belongings before, during or after transit, including damage caused to equipment or belongings due to incorrect loading
Items such as adjustment of doors and drawers, rips, tears, punctures, shrinkage, fading of vinyl, cushions and mattresses, however any defective items will be covered under their individual warranties
Damage and defects caused by improper use such as the use of unsuitable off road conditions and water and / or creek crossings
Water ingress and water damage caused by floods, or water and / or creek crossings
Water leaks and water damage due to condensation
Damage or dislodgement to appliances, fittings, and fixtures caused by use on corrugated, rutted, uneven or unsuitable roads
Stone damage or impact damage to body, chassis and running gear
Ultimate Toy Haulers are intended for recreational use only and not for permanent living purposes. Any fault or damage caused by improper use will not be covered under this warranty
This warranty does not apply to any Toy Hauler that has been subject to misuse, neglect or use in a way other than recommended by the manufacturer

Information Overview

General Maintenance items:

General maintenance items are solely the owners responsibility to maintain to ensure correct and proper usage. General maintenance items will not be covered under this warranty.

General maintenance items include but are not limited to the following items:

Routine cleaning of air conditioning filters, water tanks and water pumps
Regular greasing of wheel bearings and tightening of wheel nuts
Ensure proper ventilation to prevent condensation build up and resultant damage
Deterioration of sealants and silicone occurs due to wear and tear, age and general use, check them regularly
Check the jockey wheel and regularly check the bearings for wear and tear. Ensure to grease them and replace them if necessary. Ensure the jockey wheel handle is tight and secure
Check the electrical system, including the battery system, fuses and connections. Replace fuses and connections if necessary

Check the seals and valves on your toilet regularly for wear and tear and replace them if necessary. To break down waste and prevent odours, it is recommended to use biodegradable toilet chemicals
Check the hot water system regularly and ensure the filters and pipes are clean
Clean your water tanks regularly and ensure that they are in good working order. Check for any signs of damage and leaks
Items such as TVs, Refrigerators, air conditioner, heater, cook top and grill, range hood, microwave oven, sinks, tapware, antennas, battery systems, hot water service, toilet, window blades, batteries, tyres, suspension system etc carry their own manufacturers warranty. Please refer to the relevant manufacturer